FAQ: Frequently asked questions about registration, classes, and camps.

CLASSES & WORKSHOPS

How long are sessions?

Children’s classes: 10 weeks
Class times range from 45 minutes to 90 minutes depending on the age and program offered.

Where do classes and workshops take place?

Lookingglass' classes and workshops are held in the John Hancock Center building located downtown on Michigan avenue, just one block away from our theatre in the Water Tower Works building. Depending on schedule and availability, classes and workshops take place either in our rehearsal room, classroom or in our studio located on the 2nd floor of the theatre. Most of our classes in 2009-2010 will take place in the Hancock building. You will be informed of the specific location prior to the start of the program.

Administrative offices:
John Hancock Building
875 N. Michigan Ave. Suite 2200
Chicago, IL 60611

Theatre and Box Office:*
821 N. Michigan Ave.
Chicago, IL 60611

*Please note: our theatre is located in the Water Tower Works building and the entrance is off Pearson Avenue. 

How do we enter the Hancock building space?

You and your child will enter the John Hancock building from the Chestnut street entrance.  (Parents are not required to accompany children; many of our older students check in by themselves). After the front desk checks you in, Hancock security will key your elevator to floor 22. When you exit the elevator on the 22nd floor, look for signs to direct you to your classroom or rehearsal space. At the end of the day. The class will return to the Hancock lobby, accompanied by the lookingglass instructor for pick up. 

Where do I park during a Lookingglass program?

We provide validated parking for $10 (valid for 4 hours) at the John Hancock Center building located at 875 N. Michigan and at the Olympia Center parking garage, located at 161 E. Chicago Ave. If you park in these garages, it is your responsibility to ask your teacher for validation stamps and parking chasers before leaving Lookingglass.*

There is also limited metered street parking near both the Hancock building and the Water Tower Water Works, east of Michigan Avenue on Chestnut Street and Chicago Avenue.
* Please note that we can not guarantee that space will be available in the Olympia Center at all times.

What should I do during my child’s class?
Do I need to stay at Lookingglass during my child’s class? You may leave during your child’s class and return at pick up time, or you are welcome to stay. The education department has a parent waiting room just down the hall from our classrooms with chairs, books and toys for siblings, and access to wireless internet for parents!

If my child misses a class, can we make it up? 

Yes, if there is another class running in the same session. Please call 24 hours in advance to schedule a make-up class. 

What if I need to cancel a program I signed up for?

Please see registration policies.

CAMPS

Where do camps take place?

Our camp programs take place in a number of places: some are held at Lookingglass, while others are located elsewhere throughout the city. Specific drop off and pick up locations vary by program. For more information, please refer to the specific program of interest, or contact us 773-477-9257x193. 

How long are sessions? 

Camps run Monday through Friday: Session length varies by program. 

Spring Break Camp: 1 week
Lookingglass Zoo Camp: 2 weeks
Summerglass Camp: 2 weeks
Lab: 2 Weeks
Summer Camp on the lake: 4 weeks

If my child misses a camp day, can we make it up?

Due to the nature of our camp programs, we are unable to offer make ups for missed camp sessions. 

What if i need to cancel a program I signed up for? 

Please see registration policies

 

REGISTRATION & PAYMENT 

When does registration begin?

Workshops; Enrollment is currently open!

Fall: Registration begins August 2, 2010
Classes start the week of September 13 - November 15

Winter: Registration begins December 1, 2010
Classes start the week of January 10 - March 14

Spring: Registration begins February 14, 2010
Classes start the week of April 4 - June 6

Camps: January 17, 2011 

How do I register for a program? 

We offer two methods of registration for your convenience: 

Online: lookingglasstheatre.org/education
Phone: 773-477-9257x193

 

Camp registration and other programs are available only during the listed times of availability, on our main page. Please return to the education welcome page for more information. Click here!

Cancellation Policy

If you need to cancel a class registration, you will receive a full refund as long as you cancel 48 hours or more in advance of the first class, and your cancellation does not drop the class below minimum enrollment. If you need to cancel a camp registration, you will receive a partial refund less than the $100 non-refundable deposit, if we are able to fill your spot. Refunds after June 1, 2010 are not guaranteed and are granted at the discretion of the education department. 

When do I need to pay for my programs?

Payment is required at the time of registration. For your convenience, Lookingglass offers payment plans. Please call for details. All programs must be paid in full by the program start date. Lookingglass accepts cash, check, or credit card (credit card charges will incur a processing fee.)

Do you provide scholarships for your camps and classes?

Lookingglass is committed to assisting all students in participating in our programs regardless of their financial situation. We offer limited, need-based scholarships, for both our classes and camps. Please call for further details and deadlines. 773-477-9257x193

What are your liability policies? 

Lookingglass is not responsible for injuries sustained on its premises. We reserve the right to exercise discretion in accepting students for our programs. Students may be denied entrance if, in the professional judgement of the faculty and administration, their participation would pose a danger to themselves or others. Lookingglass does not discriminate on the basis of race, gender or disability. 

Do we offer classes at any other locations?

Lookingglasss Theatre Company has partnered with the Menomonee Club for Boys and Girls to provide theatre classes at the Drucker center. The majority of our classes and workshops are held at our locations: the John Hancock center or the Water Tower Works building. However if you are interested in registering for our courses at the monomonee club please refer to Monomonee club website.